Terms and Conditions

Welcome to KugbaHost. By using our services, you agree to the following terms and conditions. Please read them carefully.

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1. Services Offered

KugbaHost provides:

• Web hosting (Shared, VPS, Dedicated)

• Domain registration and management

• Email hosting

• Website development and maintenance

• IT consultancy and server management

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2. Account and Usage

• You must be at least 18 years old to use our services.

• You are responsible for maintaining the security of your account credentials.

• You agree not to use our services for any illegal, abusive, or harmful activity, including:

  • Spamming

  • Hosting malware or phishing sites

  • Infringing on intellectual property rights

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3. Payment and Billing

• All services are billed in advance and must be paid before activation.

• Payment methods include bank transfer, mobile money, and card payments.

• Late payments may result in service suspension or termination.

• No refunds will be issued once a domain is registered or hosting activated.

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4. Refund Policy

• Domain Registrations: All domain name purchases are non-refundable once registered, as domain registration is instant and irreversible.

• Web Hosting and Email Services: Refunds are available within 7 days of purchase only if:

  • There has been no usage of the hosting resources (e.g., no website uploads or email use).

  • The refund request is due to a technical issue we are unable to resolve.

• Website Development and Maintenance: Payments for custom web development or design work are non-refundable once the work has started. A partial refund may be considered only if work has not yet commenced and cancellation is requested within 24 hours of payment.

• Dedicated Servers / VPS / Cloud Services: These services are non-refundable once provisioned, due to third-party provisioning and infrastructure allocation.

• How to Request a Refund: Send a written request to billing@kugbahost.com with your service ID, payment details, and reason for the refund. Eligible refunds will be processed within 10 business days.

• No Refunds for Abuse or Policy Violations: If your account is suspended or terminated due to a violation of our Terms of Service, you are not eligible for any refund.

5. Uptime and Support

• KugbaHost aims for 99.9% uptime, excluding scheduled maintenance and external factors.

• Technical support is provided via email and WhatsApp during business hours: 9 AM – 6 PM (GMT).

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6. Data and Backups

• Clients are responsible for backing up their own data unless a backup service is explicitly purchased.

• KugbaHost is not liable for loss of data due to user error, malware, or server failure.

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7. Suspension and Termination

• We reserve the right to suspend or terminate any account for:

  • Violation of these terms

  • Non-payment after 7 days

  • Abuse of resources or causing harm to our infrastructure

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8. Privacy Policy

• We collect personal information such as your name, email, and payment info solely to provide and improve our services.

• We do not sell or share your data with third parties except as required by law or to trusted partners necessary for delivering our services.

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9. Domain Registration Terms

• Domain availability is not guaranteed until confirmed.

• You are responsible for ensuring your domain is renewed before its expiration date.

• KugbaHost is not liable for loss of a domain due to late renewal.

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10. Limitation of Liability

KugbaHost shall not be liable for:

• Loss of profits, data, or revenue

• Downtime caused by third parties (e.g., datacenters, domain registries)

• Security breaches due to weak user credentials or negligence

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11. Modifications

We may update these Terms at any time. Continued use of our services after changes means you accept the revised Terms.

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12. Contact Information

For any inquiries, contact:

KugbaHost
34D Main Congo Cross, Freetown, Sierra Leone
📧 info@kugbahost.com
📞 +232 79006790